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Enterprise Support Programs can
include the following systems coverage, along with Help Desk,
Infrastructure Admin, and Network Monitoring:
Full Coverage
This coverage includes the
parts and technical services required to troubleshoot, repair, and
restore failed systems. This would include the failed systems'
associated operating systems and configurations.
Parts and equipment can be maintained in BMC locations to replace
failed systems. Technical services are provided for operating
systems like OS/400, Microsoft NT, Citrix, and Novell, and for
business systems like messaging.
Network Engineering Coverage
This coverage provides all
of the features of Full Coverage (including operating systems like
OS/400, Microsoft NT, Citrix, and Novell, and for business systems
like messaging) less parts and replacements.
Parts can be provided at BMC's standard pricing and on a
best-availability basis. |
Network Support
Coverage
- BMC Solutions offers a flexible, comprehensive enterprise
support programs designed to fit the individual support needs of
your company - whether it is upgrading your servers, maintaining
your Wide Area Network (WAN), or managing your data center.
Year after year we at BMC have been working diligently to earn
the trust of our Enterprise Support customers. It is the goal of
our Enterprise Support team to become a true partner for your
success, too.
Network
Support Information Sheet (.pdf)
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