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Highly Responsive Hardware
Maintenance
Industry Leading Technical
Expertise
Commitment to Customer Responsiveness
30 Minute Call Back
2 Hour On-Site Response (system critical)
4 Hour On-Site Response (non-system critical)
Ongoing Technical Training.
Preventive Maintenance Program
Regularly Scheduled Preventive
Maintenance Developed to Increase Up-Time and Provide Scheduled
Down-Time for Repairs.
Preventive Maintenance Includes:
Mid-Range Systems
Check and Reset Error Logs
Clean and Vacuum System
Check Fans and Airflow
Peripheral Equipment
Clean and Vacuum Device
Check Print Quality
Inspect and Adjust Switches and Sensors
Inspect and Replace Worn Belts, Tractors, etc.
Toll Free 7 Day 24 Hour Dispatch
Toll Free Centralized
Dispatch System
Operates 7 Days a Week, 24 Hours a Day
Multi-Vendor Service
BMC Provides
Maintenance Service on Equipment by a Variety of Manufacturers, such
as Dell, IBM, Printronix, Hewlett Packard, Printek, Minolta/QMS, Cisco, Lexmark, among others. We have years of
experience with AS/400, RS/6000, Mainframe, LAN, WAN, Disk Array,
Tape Systems, Remote Controllers, Printers, Terminals, and Personal
Computers.
Stable Infrastructure
Enterprise Wide Network Provides Visibility and Flexibility
Detailed Efficiency Reports
Customer Service Histories
Custom Contracts Provide Total Customer Satisfaction
Field Technicians Carry Nextel
Phones and Pagers to Maximize Communications
Well Managed Logistics
National,
Regional and Branch Parts Stocking Locations
National Parts Inventory/Tracking System
Ability to Purchase Parts Locally
Access to OEM Parts Inventory
Field Personnel
Carry Parts Inventory Specific to Assigned Accounts
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Hardware
Maintenance Coverage
- Since 1990 BMC Solutions has been providing businesses with
excellent service, and this is the foundation of our company.
We have:
An
unparalleled service reputation.
Above-average 80% customer satisfaction rating.
Above-average 81% first-time fix ratio.
Solid relationships with tier 1 vendors.
Highly focused team on service and support for IT
infrastructure.
HW
Maintenance Information Sheet (.pdf)
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